I had a few email exchanges with reader, Ed and he wanted to pass along his TRUGLO customer service experience…
Ed bought himself a set of TRUGLO Brightsite gun sights and had them installed by a gunsmith. The rear sights look great, but the front sight didn’t “GLO” at all. He sent an email to TRUGLO ]and they answered it with: send us the slide and we will fix the forward site and return it. They did charge him $12.50 for return postage, but as far as Ed was concerned it was “almost too good to be true”.
In the follow up that he sent me after it was all said and done he said: “I sent my slide to TRUGLO along with a check for the return postage. Less than two weeks later, I got my slide back with the forward sight fixed. They are great sights and the customer service I received from TRUGLO exceeded any expectations I could have had.”
Good for him… and good for TRUGLO. There is nothing that goes farther in the business world than taking good care of a customer who feels that your business just did not live up to their expectations.